Return Policy

At Dayuan, our goal is to ensure your satisfaction with every purchase. If for any reason you're not entirely pleased with your item, we're here to assist you.

30-Day Return Period:
We offer a 30-day window from the date of purchase or delivery for initiating returns. To qualify for a return, the items should meet the following criteria:

• They must remain unused.
• They should be in their original packaging.
• They must be in the same condition as when you received them.

Please note that some exceptions apply. Items like perishable goods or personalized items cannot be returned.

Effortless Return Process:
Commencing a return is straightforward. Simply get in touch with our dedicated customer support team at ted@dayuan.io, and they'll guide you through the entire process. You'll have the option to receive a refund or opt for an exchange with a similar item.

Responsibility for Return Shipping Costs:
While we're committed to providing a seamless experience, if the return is not due to an error on our part, you will be responsible for the return shipping costs.

Damaged or Defective Items:
Should you receive a damaged or defective item, please reach out to us promptly. To expedite the resolution, we may request clear photographs of the issue. We are dedicated to making things right in such instances.

No Restocking Fees:
We want your return experience to be hassle-free. Rest assured, we do not impose restocking fees on any returned items.

Specifics for Certain Products:
For certain product categories or exclusive promotions, additional conditions or exclusions may apply. Be assured that we will communicate these specifics clearly during the purchasing process.

Questions? Need Assistance?
If you have inquiries regarding the return process or require help with any other matter, please don't hesitate to contact our friendly customer support team at ted@dayuan.io. We're here to ensure that your experience with Dayuan is exceptional.